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Getting Started
How do I register to buy? How do I sign up as a seller? Why is my credit card being declined during registration? Who are the sellers on artnet Auctions? Is there a fee to get started? How do I contact artnet? What are comparable works?

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Browsing and Searching
How do I search? Can I search by auction ID? What are the options for customizing my search? How do I search by artist?

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Bidding And Buying
How does bidding work? How do I know what an item is worth? Can I cancel or retract my bid? How do I view the lots I'm currently bidding on? How do I add or delete lots from My Watchlist? How do I manage notifications for lots on My Watchlist? I have a question about an auction lot, what should I do? What are My Artist Alerts, and how do I subscribe to them? How do I add or delete artists from My Artist Alerts? How do I keep track of which lots I purchased? What is your shipping policy? Why did the auction end after its original close time? As the winning bidder, how can I pay for an item I've won? Is there a fee to buy? What is Buyer's Premium? How am I charged for this? artnet Auctions is in US dollars ($), how do I convert currencies?

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Selling
How do I list an item for auction? What do I do if I can’t find my artist? How do I add or upload photos to my lot? Can I edit or remove photos from my lot? Can I change the order of photos in my listing? What types of images can I upload? Is there a size restriction? I’m having trouble uploading my pictures. What should I do? What does "Relist" mean? How do I delete a listing? My lot sold, how do I contact the buyer? How do I view my sold, unsold, unfinished, submitted, or live lots? Is there a fee to sell? As a seller, how do I pay my fees to artnet?

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Account and Billing Information
I do not receive emails from artnet Auctions, what should I do? I forgot my login name and/or password. What should I do? How do I change my password? I’m a buyer, how do I update my billing or contact information? I’m a seller, how do I update my billing or contact information? How do I change the account details for my artnet Auctions account? How do I close my artnet account?

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Transaction Problems and Protections
What steps can I take to ensure secure buying on artnet Auctions? I have a dispute with another user on artnet Auctions. What should I do? Why was my account suspended? As a buyer, how do I report a problem with an item and/or receive a refund for a returned lot? How do I report a seller or buyer for not completing a transaction? As a seller, how do I receive a refund for my commission fee for a canceled sale?

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